Senior Solutions Engineer

Department: PreSales

Employment Type: Full Time

Location: London - UK

Description

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

As a Senior Solutions Engineer at Eptura, you will serve as a trusted technical and strategic advisor to enterprise and strategic prospects throughout the sales cycle. You’ll engage deeply with customers to understand their business objectives, craft tailored solutions, and demonstrate how Eptura’s integrated platform can deliver measurable business outcomes.

In addition to leading complex enterprise opportunities, you will act as a senior resource within the Solutions Engineering team -providing mentorship, deal coaching, and technical guidance to fellow Solutions Engineers. This is an opportunity to expand your influence, share best practices, and help elevate the team while remaining actively engaged in customer-facing strategic work.

This is far more than a demo role. Live demonstrations are one output of a broader set of responsibilities that includes discovery, technical validation, RFP responses, proof-of-concept management, stakeholder engagement, and strategic deal support. You will collaborate closely with Sales, Product, Engineering, and Customer Success to shape deal strategy and ensure our offerings align with customer objectives.

This position is based in London with a hybrid work schedule (3 days in the office, 2 days remote) and will involve travel (up to ~25%) for customer meetings, workshops, or events. Strong skills in virtual presentations, digital collaboration, and asynchronous communication are important for hybrid effectiveness.

Responsibilities

Lead enterprise discovery by running in‑depth conversations that uncover true business problems, clarify goals and challenges, and build a clear understanding of the prospect’s technology landscape and decision‑making structure
Prepare and deliver compelling, outcome‑focused demonstrations of Eptura’s platform, using storytelling to connect technical capabilities to the prospect’s specific business goals and KPIs—ensuring stakeholders clearly see measurable value, not just features.
Engage with diverse stakeholders across the prospect's organisation, from end-users to C-level executives.
Serve as the prospect’s trusted technical advisor throughout the sales cycle, confidently addressing objections across architecture, integration, security, and compliance while providing strategic guidance grounded in industry best practices and workplace technology trends to position Eptura as the best‑fit solution.
Design fit‑for‑purpose solutions in collaboration with prospects, translating requirements into proposed configurations or architectures and, where possible, quantifying the business impact through ROI and efficiency metrics to strengthen the case for change.
Collaborate with Sales to influence decision criteria, shape deal strategy, and solve deal‑level challenges.
Lead proof‑of‑value engagements for high‑potential opportunities, configuring trial environments, guiding hands‑on evaluations, and measuring outcomes against agreed success criteria to build confidence in a full platform rollout.
Leverage AI and modern presales tools to streamline account research, draft first‑pass RFP responses, and automate post‑call summaries, while using interactive demo platforms and sandbox environments to enable buyer‑led evaluation and focus live engagements on deeper technical discussions.
Contribute cross‑functionally by relaying complex customer requirements and integration needs to Product and Engineering, advocating for prospect priorities in roadmap discussions, and partnering with Customer Success to ensure a smooth post‑sale handoff of context and technical details.
Participate in deal review meetings, clearly articulating recommendations and technical insights.
Serve as a thought leader across industries, sharing expertise on workplace transformation, asset management, and relevant technology trends.
Serve as a senior technical resource and mentor within the Solutions Engineering organization, providing guidance, coaching, and best-practice sharing to help accelerate the development of peers and newer team members.
Partner with Solutions Engineering leadership to support onboarding, knowledge sharing, and continuous improvement initiatives across the team, helping drive consistency in discovery, demonstrations, and technical evaluations.
Provide strategic deal support on high-priority enterprise and strategic opportunities, offering coaching and technical expertise that strengthens overall team effectiveness and win rates.
Act as a role model for consultative selling, customer engagement, and technical excellence, helping elevate solution engineering standards across the UK & EMEA region.

About You

Experience in a SaaS pre‑sales or solution engineering environment, preferably supporting enterprise‑level deals.
Technical acumen in enterprise software, with a strong understanding of solution architecture, integrations (APIs, webhooks, SSO/SAML), and security and compliance concepts, and the ability to confidently guide the technical evaluation process across procurement, IT, and security stakeholders.
Conversational discovery skills, with a demonstrated ability to ask insightful questions, interpret underlying customer needs, and probe beyond surface requirements to identify the true business drivers.
Storytelling and outcome‑selling capability, with the ability to craft compelling narratives that connect product capabilities to concrete business outcomes—using relevant use cases and success scenarios that resonate with the client’s industry and strategic objectives rather than simply listing features.
AI‑capable workflow, with the ability to leverage generative AI and modern tools to enhance presales productivity—supporting tasks such as account research, brainstorming demo approaches, drafting initial technical responses, and accelerating materials like security questionnaires—embracing AI as a daily productivity multiplier.
Can‑do ownership mindset, with a proactive, self‑starting approach to owning problems end‑to‑end, quickly acquiring new knowledge as needed, and operating confidently amid ambiguity while adapting to evolving market conditions and organisational needs.
Communication and presentation skills, with the ability to clearly explain complex concepts to diverse audiences, from technical end users to executive sponsors, supported by strong written communication for RFP responses, follow‑up correspondence, and internal documentation.
Organisational discipline, with the ability to manage multiple concurrent deals and stakeholders, maintain strong attention to detail, and consistently follow through using CRM and project‑tracking tools without dropping critical items.
Demonstrated ability to mentor and influence others in a presales, consulting, or solution engineering environment. Experience serving as a technical leader, subject matter expert, or informal team coach is highly valued.
Bachelor's degree in a relevant field (Computer Science, Engineering, Information Systems, or similar), or equivalent practical experience.
Willingness to travel up to ~25% for client meetings, workshops, and team events (UK and European travel as required for major accounts or conferences).
Proficiency in European languages beyond English, given Eptura's global client base and the London office's proximity to EMEA markets. French or German is a plus.

Benefits

25 Days Holiday
Contributory Pension
Life Insuarance (DIS)
Eye care vouchers
Flexible working

Eptura Information

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Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.

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Senior Solutions Engineer