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We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Lead Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response and Threat. This role is a hybrid role based out of Wroclaw, Poland location.

In this role, you'll play a key role in maturing our security operations program by owning detection strategy, leading response to major incidents, and mentoring the analysts and engineers on the team. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like DevOps, Engineering, and IT. The ideal candidate brings strong skills in incident response leadership, detection engineering across SIEM, EDR, and SOAR platforms, and cloud security architecture.

What You'll Do:

Experienced in owning complex or high-severity incidents end-to-end, from initial triage through containment, remediation, and post-incident review, while keeping stakeholders informed throughout
Deep familiarity with security considerations across AWS, Azure, or GCP environments, including how detection and response strategies need to adapt to cloud-native infrastructure
Lead incident response for significant security events: scoping and containment through to post-incident review. You will conduct host, network, and memory forensics yourself and produce clear, accurate reporting for both technical and non-technical stakeholders.
Comfortable working closely with DevOps and Engineering teams to embed security controls directly into infrastructure, CI/CD pipelines, and system design, rather than layering security on after the fact
Invested in developing the skills and judgment of analysts and engineers on the team, helping the broader group operate with greater independence and technical depth over time
Able to translate complex technical findings into clear, actionable insight for executive leadership, customers, or other non-technical stakeholders, especially under the pressure of an active incident
Experienced in assessing, selecting, and integrating security tools (SIEM, EDR, SOAR, cloud-native platforms) in a way that improves coverage without adding unnecessary complexity or cost

This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

6+ years of experience in security operations, with progressive responsibility across triage, incident response, and detection engineering
Proven experience leading or mentoring a team, formally or informally, including technical guidance and coaching
Deep expertise with SIEM, EDR, and SOAR platforms, including hands-on rule-writing, tuning, and automation development
Strong incident response leadership experience, including managing complex or high-severity incidents end-to-end
Solid understanding of cloud security architecture (AWS, Azure, or GCP), and experience working with DevOps and Engineering to embed security into CI/CD pipelines and infrastructure
Scripting or automation proficiency (Python, PowerShell, or similar) to build and scale response workflows
Deep familiarity with attacker tactics and techniques (MITRE ATT&CK) and how to translate them into detection logic
Excellent communication skills, with the ability to brief executives and technical teams alike during incidents and planning discussions

Nice-to-have skills or experience:

Hands-on experience with cloud-native detection and posture tools (e.g., AWS GuardDuty, Azure Sentinel, Wiz, Prisma Cloud)
Familiarity with container and orchestration security (Docker, Kubernetes) and associated attack surfaces
Experience with threat intelligence platforms and proactive threat hunting using frameworks like MITRE ATT&CK or Sigma rules
Exposure to purple team or adversary simulation exercises (e.g., Atomic Red Team, Caldera) to validate detection coverage
Relevant certifications (e.g., GCIH, GCFA, GCTI, CISSP, OSCP)
Working knowledge of network security architecture, including segmentation, zero trust principles, and cloud network security groups
Experience with vulnerability management programs, including scanning, prioritization, and remediation tracking
Experience working with data loss prevention (DLP) tools and insider threat detection

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

The starting base salary range for this role is PLN 25,000 - 28,500 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.

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Lead Security Operations Engineer