The Guest Relations Executive is responsible for managing the full guest communication lifecycle and operational coordination to ensure a smooth, professional, and disruption-free guest experience from pre-arrival to post-checkout. This role acts as the first line of defense between guests and operational issues.

Guest Communication & Experience

Manage all guest communication across approved channels.
Conduct check-in and check-out calls/messages as per SOP timelines.
Proactively anticipate guest needs and address concerns before escalation.
Always maintain a professional and solution-oriented tone.

Booking & Revenue Support

Support booking inquiries and contribute to conversion.
Ensure listing details and house rules are clearly communicated.
Flag pricing or availability issues when identified.

Operational Coordination

Coordinate with housekeeping, maintenance, and GSOs.
Log, track, and follow up on all issues until closure.
Ensure zero guest-impacting issues remain unresolved during stays.
Verify unit readiness prior to check-in.

Documentation & Reporting

Ensure all interactions and issues are logged accurately.
Review inspection reports and escalate deviations.
Track maintenance reports and confirm closure.
Maintain accurate shift handovers.

Escalation & Risk Control

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Open Vacancies (1)

Guest Relations Executive for HAVN Holiday Homes