Branch Manager

This role is not for 2070 Health.

The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires strong leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals.

Key Responsibilities

Patient Experience & Service Excellence

• Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards.
• Monitor and enhance the overall patient journey at the branch.
• Ensure timely patient follow-ups through the team.
• Resolve patient concerns related to billing, counselling, and services, escalating matters when required.
• Build and maintain strong relationships with patients.

Team Leadership & People Management

• Recruit, train, mentor, and monitor the Front Office team.
• Drive team productivity, morale, and performance.
• Conduct regular team meetings, brainstorming sessions, and floor rounds.
• Initiate training and development programs for team members.
• Manage duty rosters, leave planning, and manpower allocation.
• Foster a culture of accountability, innovation, and teamwork.

Branch Operati