Business Analyst - Hospital Operations

Job Description – Program Manager / Business Analyst

Location: Mumbai
Industry: Healthcare / Hospitals
Experience: 4–8 years
Employment Type: Full-time

About the Role

We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.

The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.

Key Responsibilities

• Work closely with hospital leadership to drive key operational and business initiatives.
• Track progress of strategic programs and ensure timely execution.
• Analyze hospital performance across key operational and business metrics.
• Prepare dashboards, MIS, and management reports for leadership review.
• Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.
• Identify operational gaps and opportunities for process improvement.
• Conduct data analysis and convert business data into actionable insights.
• Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.
• Define project timelines, milestones, owners, and deliv