Community Manager

Community Engagement & Growth

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
• Foster meaningful conversations and encourage member participation
• Respond to comments, messages, and queries in a timely and professional manner
• Develop strategies to increase community size and engagement

Content & Communication

• Plan and execute community-focused content calendars
• Create posts, newsletters, polls, discussion threads, and engagement campaigns
• Collaborate with the marketing team to align messaging with brand voice
• Highlight user-generated content and community success stories

Events & Activations

• Plan and execute online and offline community events, webinars, meetups, and campaigns
• Coordinate with internal stakeholders and external partners
• Ensure seamless execution and high participation rates

Insights & Reporting

• Track engagement metrics, sentiment, and growth KPIs
• Analyze community feedback and provide actionable insights to marketing/product teams
• Prepare monthly reports on community performance

Brand Advocacy

• Identify and nurture brand advocates and influencers
• Build ambassador programs