Inside Sales Manager - Oncology (Patient Counsellor)

Job Title: Inside Sales Manager – Oncology (Patient Counsellor)

Location: Gurgaon
Department: Sales & Patient Counselling
Reports To: Inside Sales Head / Business Head

Role Summary:

We are seeking passionate and empathetic inside sales professionals to support Everhope Oncology’s mission of delivering compassionate cancer care. The Inside Sales Manager will be responsible for converting inbound leads into OPDs (walk-ins and treatments) by understanding patient needs, counselling them on the right care options, and ensuring a seamless experience from enquiry to treatment start.

Key Responsibilities:

• Lead Conversion:
• Handle incoming patient enquiries (via WhatsApp, calls, website, etc.) and proactively follow up.
• Qualify leads and understand patient needs, symptoms, diagnosis stage, treatment concerns, financial constraints, and emotional readiness.
• Drive OPD bookings and convert consultations into treatments (chemotherapy, immunotherapy, targeted therapy).
• Patient Counselling:
• Educate patients on Everhope’s value proposition: no wait time, private suites, 1:1 care manager, insurance support, second opinions, and holistic care (nutrition, emotional support).
• Offer appropriate solutions based on medical needs