Program Manager

Job Description: Program Manager – Hospital Operations

Position: Program Manager – Hospital Operations
Location: Mumbai
Department: Operations / Strategy / Transformation
Reporting To: Head of Operations / Business Head

Role Purpose

The Program Manager will be responsible for driving cross-functional hospital programs focused on operational excellence, process improvement, patient experience, revenue enhancement, cost optimization, quality, and timely execution of strategic initiatives.

The role will work closely with hospital leadership, clinical teams, finance, HR, quality, IT, procurement, and other support functions to ensure that key projects are delivered on time, within scope, and with measurable business impact.

Key Responsibilities

• Lead and manage strategic and operational programs across one or multiple hospital units.
• Develop detailed project plans, timelines, milestones, ownership matrices, and implementation roadmaps.
• Coordinate with clinical and non-clinical departments to ensure smooth execution of initiatives.
• Track key operational KPIs including patient flow, TAT, bed utilization, OT utilization, revenue, cost, productivity, patient satisfaction, and service quality.
• Identify operational gaps and lead process-improvement initiatives using structured problem-solving, RCA, CAPA, and workflow redesign.
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