Senior Growth Manager - Telesales

THIS JOB IS NOT FOR 2070 HEALTH

BeatO is one of India's largest digital metabolic health platforms, with a business built on glucose monitoring, CGM, coaching and an in-house doctor network. We are scaling a new, doctor-led consumer health program and building the inside sales function that will carry it. It is a high consideration purchase, made by a patient who is usually anxious and has tried other solutions before, so the sale depends on a well trained team, a disciplined process and honest conversations rather than pressure. We are looking for a Growth Manager to build and run that telesales function, and to put the systems, processes and reporting behind it.

Requirements

KEY RESPONSIBILITIES

• Build and lead the team. Hire, train and manage a team of 10 to 20 telesales associates and 1 to 2 team leads. Own the induction and certification programme, the daily operating rhythm, performance reviews and the incentive structure, working with HR and Finance.

• Own the funnel end to end. Take accountability for every stage from lead to enrolment: lead contact, appointment booking, slot confirmation, attendance, enrolment and early retention. Identify where customers are lost at each stage and fix the causes.

• Write and maintain the SOPs. Document how the function runs: lead allocation and routing, calli