Community Management Manager

Position Summary

The Community Management Manager builds from the ground up and leads 33 USA's new Community Management service — the operation of official Discord servers and Reddit communities for Japanese anime, manga, and game IPs in the North American market.

Unlike content publishing and account management on social media (X, Instagram, TikTok), this role centers on designing and running the community itself — the place where fans interact with each other on an ongoing basis. This includes designing community structure and rules, building moderation and governance frameworks, creating an environment where fandoms can participate and interact safely, and planning and executing ongoing engagement programs.

As a founding member of this function, you will define the service offering, operating playbooks, moderation policies, quality standards, and reporting methods, and you will grow into the lead accountable for all community management engagements.

Part of the day-to-day moderation and community operations will be handled by contractors and part-time moderators. In addition to understanding and being able to perform the work yourself, you will need the management skills to direct, review, and develop less-experienced team members and to build a team and system capable of running multiple communities at a consistent level of quality.

Reporting directly to the CEO, you will work closely with the Business Development, Social