Claims Operations Manager
About 8Fleet
8Fleet is a Los Angeles–based technology and logistics company building the operational infrastructure behind modern rideshare fleets. We operate in Los Angeles, San Francisco, San Diego, Atlanta and Miami, with more markets launching soon.
About the Role
Every vehicle in our fleet eventually produces a claim. Today those claims are handled market by market, without a consistent process. You'll build our claims function from the ground up, run it centrally across every market, and turn claims data into decisions that save money. There's no playbook yet. Your first 90 days are about writing one.
This role sits on our Central Operations team and is based in Los Angeles or San Francisco.
What You'll Do
Own the full claims lifecycle across all markets: intake, investigation, reserves, negotiation, settlement and closure.
Build the incident intake and triage process, including what happens in the first 24 hours.
Be the main contact for carriers, TPAs, adjusters and defense counsel, and hold them to clear expectations.
Run subrogation and recovery as a real workstream.
Partner with market leaders to turn accident trends and risk patterns
