Customer Success Manager (m/f/d)

About the Job

As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.

We’re looking for a motivated Customer Success Manager (m/f/d) to join and drive the customer success processes at one of our Ecosystem Companies.

As a Customer Success Manager, you’ll be responsible for building long-term customer relationships, driving customer retention and expansion, and ensuring customers achieve maximum value from our product.

Join the A11 Ecosystem – A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale. Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed,