Posted 4h ago•Chennai, Tamil Nadu, India
Support Engineer - Software
MiddleOn-site (Chennai)Salary undisclosed
Required Skills
PythonAWSGCPAzureKubernetesDockerSQLCI/CDLinux
Job Description
Job Description
Job Title: Support Engineer – Software
Overview:
We are seeking a Support Engineer – Software to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.
Roles & responsibility:
- Provide L2/L3 technical support for enterprise and SaaS applications.
- Troubleshoot application, database, API, integration, and system issues.
- Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds.
- Manage incidents and service requests according to SLAs.
- Escalate complex issues to Engineering with detailed technical analysis.
- Collaborate with Development, QA, Product, and DevOps teams on production issues.
- Support deployments, upgrades, patches, and release validation.
- Maintain troubleshooting guides, knowledge articles, and technical documentation.
- Monito
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