Technical Operations Associate, Site Services

The Technical Operations Associate supports day-to-day service coordination, reporting, documentation, scheduling, asset management, and technology operations. This role ensures operational tasks are completed accurately and on time while providing responsive service to internal stakeholders and business users.

Working closely with technology teams and support personnel, the associate coordinates service requests, monitors device compliance, maintains accurate records, and follows tasks through completion. The ideal candidate is organized, detail-oriented, and comfortable managing recurring responsibilities and changing priorities in a fast-paced environment.

Duties and Responsibilities

• Review, manage, and prioritize incidents, service requests, projects, and operational tasks within ServiceNow.
• Monitor assigned queues, aging tickets, pending customer responses, and overdue updates to support timely resolution within established service levels.
• Prepare daily operational reports and end-of-day summaries covering completed work, outstanding items, project updates, priorities, escalations, risks, and blockers.
• Coordinate schedules, recurring meetings, reminders, maintenance windows, and follow-up activities.
• Monitor endpoint compliance, device health, and update status using Microsoft Intune