Regional Operations Manager, Process Server Network – Southwest

About ABC Legal 

ABC Legal Services is the national leader in filing service of legal documents — the physical delivery of court paperwork required by law. We're a team of 1,100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our headquarters. We've led this industry for over 40 years and continue investing in technology and process to stay ahead of the competition. 

What This Role Actually Is 

Process servers are the independent contractors who physically deliver legal documents (like lawsuits and subpoenas) to the people named in them — a legally regulated, time-sensitive service. ABC coordinates a network of these contractors nationwide. 

This role owns that network end-to-end in our two highest-priority markets: Arizona and Texas. You're responsible for making sure there are enough servers in the right places, that the highest-volume ones stay engaged and paid fairly, and that when something breaks, like a coverage gap, a slow region, a compliance issue, you catch it before a dashboard does and fix it. 

This is a marketplace operations role, similar to what a strong regional lead at a gig, delivery, or field-service comp