Customer Service Agent

LOCATION: Glasgow Airport

SHIFT PATTERN: 4 on 2 off, 25 hours per week

PAY RATE: £12.81 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Purpose:

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

· Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

· Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

· Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

· Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

· Assist passengers that are transferring flights.

· Communicate to the control and supervisory team recording any additional passengers.

· During delays or disruption l