Customer Service Host

LOCATION: Aberdeen Airport

SHIFT PATTERN: VARIOUS, 20 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

OVERVIEW OF JOB DESCRIPTION 

Main Duties & Responsibilities:  

• Check-in passenger queue management and flow control including management of queuing systems. 

• Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed. 

• Security: General preparation of passengers prior to entering the Security Area. 

• Security: If required assist in Central Search at peak times and undertake access control.  

• Handle varied passenger queries and assist with general way finding. 

• Assist the Passenger With Reduced Mobility service as required.  

• Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information. 

• Assist, as directed by the Airport Duty Manager, during any periods of irregularity. 

• Exerc