Duty Manager

Job Title: Duty Manager

Location: Bristol Airport

Reporting To: Operations Manager

Salary: Competitive

Shifts: Shift pattern due to operational requirements; Rostered 4 on 4 off shift patterns

Purpose:

To ensure the effective supervision and performance management of staff in the Company’s

operation working alongside the Operations Manager within the operation. To drive a culture of

excellence in customer service and maintain an open and positive relationship with airlines and

the airport authority. In addition, the Duty Manager will deputise for the Operations Manager as

and when required.

Key Responsibilities:

Operational

• Ensure that; all Airport Authority Service Level Agreements are met and maintained, the

standards of service carried out meets the Company quality standards and the

requirement of the Airline. Take appropriate action where standards and services are not

being met.

• Ensure that the “image” specified by the Company is maintained in the standards of work,

uniform, vehicles, buildings, and all dealing with customers, other airlines, other service

companies and the general public.

• Promote a culture of service excellence and maintain a professional image, both

personally and corporately – champion legendary service.