Operations Manager
JOB TITLE: Operations Manager
LOCATION Bristol Airport
REPORTING TO: Senior Operations Manager
SHIFT PATTERN: The actual days and hours that you work each day (your “shifts”) will be organised in accordance with the needs of the airport or site contract and the needs of the operation
Rostered 4 on 4 off shift patterns. Rotation 4 days – 4 nights
CONTRACTED HOURS: 40 hours per week
SALARY: Competitive
OVERVIEW OF JOB DESCRIPTION
To ensure the effective supervision and performance management of staff in the Company’s operation, working alongside the Senior Operations Manager within the operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority. In addition, the Operations Manager will deputise for the Senior Operations Manager as and when required.
In achieving these standards, the Operations Manager is required to devise, influence and deliver opportunities that add further value to the contract in terms of customer service, staff development and net cost benefit.
Key Responsibilities:
Operational
- Ensure that; all Airport Authority Service Level Agreements are met and maintained, the standards of service carried out me
