Operations Manager

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off shift pattern, earlies and lates  40 hours per week.

CONTRACT: Permanent

SALARY: Competitive

JOB DESCRIPTION
ROLE OVERVIEW AND PURPOSE 

Responsible for the overall performance as part of the Senior Leadership Team to lead and drive change throughout their terminal and across the service for passenger enhancement. To inspire their team to achieve the highest standards in passenger care whilst ensuing collaboration with airlines and stakeholders. The role will require working closely with the Terminal Operations Managers from the other terminals to ensure close collaboration – avoiding silo working. To drive consistency and quality, with a continuous improvement mind-set with the ability to cover any terminal, where required. To be a role model for the team, an ambassador for the company, living the ABM values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust. 

KEY RESPONSIBILITIES 

• The Terminal Operations Manager will be responsible for leading all Passengers Requiring Support (PRM) activities in one terminal. They will fully understand the&nbs