Service Delivery Manager
LOCATION: Heathrow
SHIFT PATTERN: 4 on 4 off shift pattern, earlies and lates, 40 hours per week.
SALARY: Competitive
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ROLE OVERVIEW AND PURPOSE
Overview of the Role
As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year.
The SDM will be an active member of the team, assisting passengers when required as well as carrying out their management duties.
You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer-focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities.
Main Duties & Responsibilities
- Operational Management & Escalation: Take confident control of the night shift operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Leve
