Service Desk Manager
JOB TITLE: Service Desk Manager
LOCATIONS: London SE10
SHIFT PATTERN: Monday to Friday, 9am to 5pm
SALARY: Competitive
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ROLE OVERVIEW AND PURPOSE
The Service Desk Manager is responsible for leading and developing the Technical Services Service Desk, ensuring the consistent delivery of high-quality customer service, operational coordination and contract support across multiple clients and business units.
The role is accountable for creating a professional, customer-focused service operation that acts as the central point of coordination for reactive maintenance, planned maintenance, customer communications, engineer scheduling and service performance.
Working closely with Operational Managers, Account Managers and customers, the Service Desk Manager will drive service excellence, improve operational efficiency and support the continued growth of Technical Services through standardised processes, technology and people development.
Key Responsibilities
Service Delivery
- Lead the day-to-day operation of the Technical Services Service Desk.
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