Soft Services Team Leader

LOCATION: The Lexicon, Bracknell

SHIFT PATTERN: 42 hours per week, 4 days on 2 days off, including weekends and bank holidays as required (Early: 06:00–15:00 / Late: 13:00–22:00 )

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected] . We're here to help

The Site Services Duty Manager is responsible for overseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery of high standards in service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness.​ 

Key Responsibilities: 

• Team Leadership and Development: 

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel. 

• Provide training, coaching, and development opportunities to staff. 

• Foster a positive and collaborative team culture.​ 

• Customer Service: 

• Maintain a strong focus on customer satisfaction and guest experience. 

• Handle customer inquiries and complaints effectively. 

• Implement improvem