Staff Support Manager

LOCATION: London Heathrow Airport

SHIFT PATTERN: Monday to Friday, 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

OVERVIEW OF JOB DESCRIPTION 

The core purpose of the Staff Support Manager is to deliver the daily resource plans, ensuring that we always have

the right resource, in the right place, at the right time to deliver exceptional passenger assistance services to

passengers requiring support (PRS). Reporting directly to the Planning Manager, the job holder acts as the vital

operational bridge between medium and long-term planning and dynamic, on-the-day deployment.

By directly managing the Staff Support team and Payroll Coordinators, this role places a heavy emphasis on proactive

absence management, rigorous attendance tracking and immediate floor plan optimisation. The Staff Support

Manager ensures that on-shift resource variances are instantly addressed, operational discipline is maintained to the

highest standards and administration relating to roster updates, overtime and return-to-work actions is seamlessly

executed.

MAIN DUTIES & RESPONSIBILITIES

Daily Resource Delivery & Service Excellence

• Lead and deliv