About the Role

Abnormal AI is looking for a Senior Software Engineer to join the Multi-Product Platform (MPP) organization, which owns the product platform enabling scalable, consistent product development across our enterprise product suite. This role sits on the Customer Journey team, focused on optimizing how customers onboard and start using Abnormal’s products — building systems that streamline the onboarding and proof-of-value (POV) experience, reducing manual steps, and accelerating time-to-value. The ideal candidate is a full-stack feature lead who thrives on cross-functional collaboration and is motivated to directly impact customer experience from day one.

What you will do

• Build and iterate on product offerings, APIs, platforms, frameworks, and tools
• Design, develop, and maintain feature buildouts to support a world-class user experience for our customers
• Ensure system stability and reliability; participate in regular code and design reviews and team on-call rotation
• Write code with testability, readability, edge cases, and error handling in mind; write and review technical design documents
• Communicate effectively in an async manner with team members to share updates, discuss challenges, and propose solutions
• Collaborate clos