Posted 1mo ago•Remote - USA
Sr. Customer Success Manager, Federal
SeniorRemoteSalary undisclosed
Job Description
About the Role
As a Customer Success Manager, Federal you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform. Acting as a trusted advisor, you’ll align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while providing feedback to internal teams.
Who you are
- Experienced in enterprise SaaS product support environments
- Skilled at building long-term, executive-level relationships and delivering measurable outcomes (renewals, health scores, growth)
- Strategic thinker with strong account management, planning, and problem-solving skills
- Capable of leading cross-functional initiatives to address customer needs and deliver scalable solutions
- Knowledgeable in customer lifecycle management, including journey mapping, touchpoints, and retention strategies
- Proficient with case management systems and CRMs (e.g., SFDC, JIRA)
- Strong communicator with the ability to influence and engage executives and stakeholders at all levels
What you will do
- Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, r
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