IT Support Engineer (L1/L2)

Abtrace is tackling one of the hardest problems in healthcare: helping primary care deliver proactive, preventative care at scale.

Based in Paddington, London, our team of doctors, researchers, engineers and data scientists builds clinical algorithms that continuously scan patient records to detect deterioration, spot the early onset of disease, and surface opportunities for preventative intervention. We automate the delivery of measurements, vaccinations, blood tests and routine reviews, helping GP practices, PCNs and ICBs improve outcomes, reduce operational burden and maximise funding.

We work with over 600 primary care practices across the UK, covering 7.5 million patients.

As our IT Support Engineer, you'll keep the systems and people behind that platform running — supporting our internal team and acting as a first point of contact for the practices that depend on us every day.

The Role

We are seeking an IT Support Engineer to take ownership of internal IT across the company. You will be the primary point of contact for all internal technology requests, covering user accounts, access management, device provisioning and day to day troubleshooting.

This is a hands-on role within a small team. You will own your ticket queue end to end, work to defined service level targets, and manage competing priorities without loss of accuracy or follow-through.

The role is also a deliberate step towards a Sy