CRM & Business Systems Senior Officer

Salary: £44,340

Role duration: Permanent (37.5 hours per week)

Location: London, UK (Hybrid - 50% office attendance)

The CRM & Business Systems Senior Officer will play a key role in ensuring the Academy’s core business systems are effective, well managed and continually improved, with particular responsibility for Salesforce and the systems and integrations that connect with it.

Working as part of the Business Information team, you’ll be a key internal specialist for Salesforce, providing practical support and advice to colleagues across the Academy. You’ll undertake hands-on administration and configuration, investigate and resolve issues, and work with teams to understand their needs and translate them into practical system improvements.

You’ll also work across our wider business systems, helping us understand how information flows between platforms, improve integrations and data exchange, reduce duplication and identify opportunities to simplify or automate processes.

On a typical day, you might:

• administer and configure Salesforce, including users, permissions, reports, dashboards, data and other configuration;
• investigate a system problem and identify the appropriate solution, resolving it yourself where possible or working with an external partner where specialist development is required;
• meet with colleagues to understand a b