Unit Head, Quality Assurance & Analytics, E-Business Operations

To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.

Requirements

Key Responsibilities

• Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.

• Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
• Coordinate Group meetings and training.
• Drive process improvement initiatives to enhance customer experience and operational efficiency.
• Ensure GL reconciliation checks are accurate and escalate exceptions.
• Supervise periodic spot checks and process audits across key E-business Operations functions.
• Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
• Assign and monitor review tasks based on team capacity and priorities.
• Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
• Support internal/external audit reviews and respond to QA-related queries.

Skills/Competencies

• Ability to lead a team and make sound judgments based on evidence and QA findings.
• Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces.
• Understanding of governi