Client Systems Specialist

The Client Systems Specialist’s primary responsibility is to provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers. This role supports the department’s 24/7 customer service coverage, helping customers maintain reliable operation of their AccuWeather software, hardware, and data services. The position requires proactive customer communication, advanced troubleshooting, and coordination with internal teams to resolve issues promptly. Occasional travel is required for product demonstrations, system installations, customer training, and trade shows. 

DUTIES AND RESPONSIBILITIES
• Serve as a primary technical support resource for AccuWeather TV customers, providing timely, professional assistance by phone, email, and remote support.
• Participate in the department’s 24/7 support coverage and assigned on-call schedule, including evenings, weekends, and holidays.
• Monitor customer support calls, emails, and requests; prioritize issues based on urgency, impact on customer operations, and departmental guidelines.
• Troubleshoot and resolve software, hardware, system configuration, and data issues, with particular attention to problems affecting on-air operations.
• Take ownership of assigned support issues from initial response through resolution, keeping customers informed of progress and next st