Customer Support Consultant
At Aceve, we back the builders of society. Founded in the Nordics and growing across Europe, we build digital tools for the people who construct and maintain our physical world - giving electricians, plumbers, and contractors back their time, clarity, and confidence. With over 900 employees across 8 countries, leading brands in 7 customer markets, and more than €100M in revenue, we're on an ambitious growth journey, and we're just getting started. We're an AI-first company, and we work with grit, openness, and a good dose of joy.
About the role
This is a role for someone who genuinely enjoys helping people — not in a vague, buzzwordy way, but in the practical sense: a customer has a problem, you solve it, and they leave better off than before. You'll be part of a team of around 10, handling queries through phone and email in equal measure. The work is varied, the product is real, and what you do every day has a direct impact on how customers experience ACEVE. You'll be supported to build your product knowledge fast and trusted to own your cases end to end.
What will you do
You're the first point of contact for customers using ACEVE's platform — your job is to make sure they get the help they need, clearly and efficiently. Here's what a typical week looks like:
