Delivery Excellence Lead

At Aceve, we back the builders of society. Founded in the Nordics and growing across Europe, we build digital tools for the people who construct and maintain our physical world - giving electricians, plumbers, and contractors back their time, clarity, and confidence. With over 900 employees across 8 countries, leading brands in 7 customer markets, and more than €100M in revenue, we're on an ambitious growth journey, and we're just getting started. We're an AI-first company, and we work with grit, openness, and a good dose of joy.

About the role

As Delivery Excellence Lead, you own and continuously improve Aceve’s end-to-end Professional Services process framework — our Core Process Architecture. You drive consistency and quality across Pre-Delivery, Delivery, and Governance, making sure every market works from the same playbook without losing the flexibility to move fast. You also act as global owner of our PSA platform, driving its adoption, governance, and continuous improvement across all markets, including leading continued global rollout. Beyond PS, you work closely and coordinate with Customer Success and Support to keep the broader customer journey consistent end to end. We measure your success by how consistently, predictably, and profitably Aceve delivers value to customers — everywhere we operate.