Client Success Manager
Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.
Your responsibilities as a Client Success Team member will include:
- Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
- Scheduling and leading regular Strategic Technology Review meetings with assigned clients
- Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
- Working closely with internal teams to coordinate and prioritize client requests and projects.
- Contributing to the ongoing improvement of client success processes and procedures.
- Collaborating wi
