Service Coordinator
Acumen Technology is seeking a highly organized, detail-oriented Service Coordinator to support the daily coordination and dispatch of service activities. This position plays a critical role in ensuring service requests are accurately documented, prioritized, assigned, scheduled, and followed through to completion.
The ideal candidate is an excellent communicator who can manage multiple priorities in a fast-paced environment while providing a professional and responsive client experience.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere, environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.
Requirements
Service Coordination & Dispatch
- Coordinate service desk resources to maximize efficiency and technician utilization.
- Answer incoming service calls and dispatch support requests.
- Monitor incoming requests through email and the ticketing system.
- Ensure tickets are created accurately with the correct contact, type, s
