Company

Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives.

Position Summary

The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.

Key Responsibilities

• Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management.
• Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs.
• Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions.
• Prepare and present quality dashboards, scorecards, reports, and improvement plans to management.
• Conduct calibration sessions with operations teams and stakeholders.
• Provide coaching, feedback, and quality training to team members and process associates.
• Drive continuous improvement initiatives and support process excellence projects.
• Ensure compliance with HIPAA, clie