Member Services Representative I

We’re proud to be recognized as one of USA TODAY’s Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.

At Advancial, we believe work should be meaningful and energizing. We’re a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

What You'll Do:

• Provide outstanding member service and maintain high satisfaction scores

• Perform accurate and efficient financial transactions in person and by phone

• Identify and recommend products or services to improve members’ financial well-being

• Meet or exceed sales and performance goals

• Resolve member issues promptly and professionally

• Ensure compliance with all Credit Union policies, procedures, and regulations

• Support daily branch operations, including opening and closing activities as needed

• Foster a positive, inclusive, and collaborative team environment

Requirements

What You’ll Bring:

High Sc