Posted 1h ago•Trevose, PA
Technical Product Support Analyst
MiddleOn-site (Trevose)Salary undisclosed
Job Description
ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way.
ASI currently has a hybrid work model. This position requires in person attendance at our office in Trevose, PA on Tuesdays & Wednesdays.
ASI is seeking a Technical Product Support Analyst to join our team. This role is focused on providing ASI’s distributors and suppliers with product support and training in how to use electronic and digital products to grow their businesses faster and more profitably.
The salary range for this position is $50,000 - $55,000.
Responsibilities:
- Responding in a timely, proactive and accurate manner to incoming telephone calls, chats and email inquiries, including troubleshooting member issues across calls, chats and emails.
- Promoting self-service material during support calls and emails.
- Offering members comprehensive training, guidance and recommendations related to new and existing products.
- Training members to use our search tools, print materials, software and online products, including ESP and ESP+ platforms (We
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