Posted 1mo ago•South San Francisco, CA
RMA and Engineering Coordinator
MiddleOn-site (South San Francisco)Salary undisclosed
Required Skills
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Job Description
Aechelon Technology, a Shield AI company, is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models. We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation’s pilots safer. We will give you a chance to work with some of the most talented people in the graphics industry.
The RMA and Technical Support Coordinator provides first-level technical support for customers and internal teams while coordinating product returns, repairs, replacements, and related documentation.
This role is well suited for someone with help desk or desktop support experience who is organized, communicates clearly, and can manage technical issues from initial intake through resolution. The coordinator will perform basic troubleshooting, document issues, maintain accurate records, coordinate with Engineering and Production, and keep stakeholders informed of status.
Responsibilities will include, but not be limited to the following:
- Receive, document, prioritize, and process RMA and technical support requests.
- Provide first-level troubleshooting for computer hardware, software, and electronic sy
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