Service Coördinator

Location: Wijk bij Duurstede, The Netherlands

In short

As a Service Coordinator at AEGIR-Marine, you operate at the heart of a truly global organization. On any given morning, you might catch up with colleagues in Singapore, check in on an urgent request in Panama, or align with shipyards in Namibia. From the moment an incoming service request arrives until the final invoice is sent, you take full ownership of the end-to-end process. You coordinate, solve problems, and communicate clearly to keep vessels operational worldwide.

Your Responsibilities

You manage the complete lifecycle of incoming service requests and act as the vital link between clients, our sales department, and our service engineers:

• Process incoming service requests, dispatch (Senior) Service Engineers, monitor field execution, and ensure accurate administrative and financial wrap-up—including final invoices.

• Create optimal engineer schedules, coordinate subcontractor support when needed, and manage travel and safety logistics.

• Act as the primary point of contact for clients and Service Engineers, keeping all stakeholders aligned with clear, solution-oriented phone and email communication.

• Monitor budget execution, handle warranty or service claims, and actively contribute to the comme