Head of Systemic Issues

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Permanent | Melbourne or Sydney

Lead change. Influence industry standards. Create lasting impact across the financial services sector.

At AFCA, we don't just resolve complaints. We use the insights we uncover to identify systemic issues, drive meaningful industry change and strengthen outcomes for consumers and small businesses across Australia.

We're seeking an exceptional leader to join us as Head of Systemic Issues, leading a nationally significant function that sits at the heart of Australia's consumer protection framework. In this highly visible leadership role, you'll shape strategy, influence regulatory and industry outcomes, and lead a team dedicated to identifying and addressing issues that have