Lead Ombudsman, Banking and Finance

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Shape decisions. Influence industry. Lead with fairness.

For outstanding senior banking and finance lawyers, opportunities like this are rare.

At AFCA, you won't just advise on the law. You'll help shape outcomes that impact consumers, financial firms and the broader financial services sector. As Lead Ombudsman, Banking & Finance, you'll sit at the forefront of some of Australia's most complex and significant financial disputes, leading a team of expert decision makers while influencing standards across the industry. 

Reporting to the Deputy Chief Ombudsman, Dr June Smith, you'll lead AFCA's Banking & Finance decision-making function, providing strategic, technical and professional leadership to a high-performing team of Omb