Change Manager

The Change Manager is accountable for planning, managing and delivering the overall change-management approach for assigned Digital Services projects. The role prepares affected countries, sites and users through stakeholder engagement, communications, training, readiness planning, local change-agent networks and site-specific go-live hypercare. The Change Manager works closely with the Project Manager and Business Owner to support successful adoption and sustainable business outcomes.

• Own and maintain the change-management strategy and integrated change plan for each assigned project, aligned with project scope, milestones, dependencies and risks.

• Assess organisational, operational and site-level impacts; identify affected stakeholder groups, adoption risks, readiness gaps and required interventions.

• Define measurable change, readiness and adoption outcomes; track progress and report status, risks and corrective actions through project governance.

• Develop and manage stakeholder engagement plans across countries, sites, functions and leadership groups.

• Create and deliver clear, timely and audience-specific project communications so country and site teams understand what is changing, why, when and