Customer Support & Service Coordinator (HVAC)
Job Title: Customer Support & Service Coordinator (HVAC)
Location: Remote (LATAM / Central America preferred)
Compensation: $1,400–$1,600/month (Full-Time Contractor)
Hours: Full-time, Eastern Time (ET). Must be available for occasional weekends and holidays during busy seasons.
About the Company
An owner-operated HVAC and refrigeration company based in Montauk, NY. They handle high-end heating and cooling for luxury homes and well-known local businesses across the East End of Long Island. From high-efficiency systems and home automation to specialized marine refrigeration, they are known for being the most reliable team in the area.
About the Role
You will be the main point of contact for the office, acting as the bridge between our customers, our technicians, and management. You won't just be answering phones; you'll be managing the schedule in Service Titan and making sure no customer is left waiting for an update. You’ll work closely with the Office Manager and the owner to keep the daily schedule moving smoothly.
