Developer Success Engineer

Location: San Francisco / Remote Okay

AgentMail gives AI agents their own email inboxes. We’re looking for a Developer Success Engineer to own the front line between developers using AgentMail and the team building it.

This isn’t a role where success means closing as many tickets as possible. We want someone who can solve technical problems independently, understand what a developer is actually trying to do, and recognize when the same problem keeps showing up.

Your job is to answer the question, figure out why it had to be asked, and make sure we learn from it.

What you’ll do

• Own technical support for developers building with AgentMail.

• Debug API requests, webhooks, product issues, and integrations.

• Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.

• Resolve the large majority of issues independently without needing to pull in another engineer.

• When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself.

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