Posted 6h ago•Onsite- Salem, OR
Senior Technical Support Specialist
SeniorOn-site (Salem)Salary undisclosed
Job Description
Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
We are seeking a dedicated and proactive Senior Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.
Key Responsibilities:
- Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases. Investigate, analyze, and solve advanced technical or operational issues, requiring deep expertise in Agility’s products and services.
- Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.
- Manage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics pr
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
