Data Collection Officer
About Us
AHA is Australia's largest specialist health and human services consultancy. Now in our 35th year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.
AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients.
About the role
On behalf of the National Disability Insurance Agency (NDIA), AHA's large team of data collectors will work with National Disability Insurance Scheme (NDIS) participants to collect survey data that will help the NDIA measure the impact of the NDIS on its participants.
The role involves:
- Making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about how different aspects of their lives are going.
- Working a rotating roster, 4 or 5 days per week, 7.5 hours per day across a range of hours (9am – 8pm Monday to Thursday and 9am-5pm Friday and Saturday).
This is not a typical call centre role. The focus will be on speaking to NDIS participants and families/carers with empathy and pat
