Platform Quality Engineer
AI Digital is reshaping the future of programmatic media through Elevate, our proprietary AI-powered platform that helps agencies make smarter decisions across marketing research, media planning, and campaign optimization.
We’re looking for a Platform Quality Engineer (Technical Support & QA Specialist) to join our Product Operations team. This newly created role offers the opportunity to help shape quality standards for Elevate, collaborate closely with Product and Engineering, and make a visible impact on a growing platform used by more than 100 media agencies.
Responsibilities:
Technical Support and Investigation
Own second-line technical support for Elevate, taking escalations from the first-line support team and driving them through to resolution.
Work with support team, internal users, client-facing teams, and, when necessary, users directly to clarify requests, gather relevant context, and reproduce reported issues.
Investigate unexpected platform behavior, browser-specific problems, dashboard preparation errors, data discrepancies, and integration failures across the web application, data sources, reporting tools, and connected services.
Use browser developer tools and available technical information to identify potential causes, including front-end behavior, console errors,
