Supervisor - Investigations and Resolutions and Law Enforcement Operations
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Investigations and Resolutions (I&R) and Law Enforcement (LE) Ops is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, the team reviews and resolves potential fraud and safety cases across the full user lifecycle, with internal and partner specialists operating 24/7 across the globe.
You'll join Frontline Operations, the pillar that does that review and resolution work. Our specialists and the partner teams who deliver alongside us handle cases around the clock, and the leads, managers and analysts across the pillar make sure that work is fast, accurate and consistent wherever it runs.
You'll lead a team on I&R and LE
