Senior Product Owner

We are seeking a dedicated, detail-oriented, multi-faceted Product Owner with Project Management experience to join our team supporting an online application tailored for healthcare providers. This position is vital in ensuring our customers receive timely and efficient assistance with both technical and business-related issues. The ideal candidate will possess excellent verbal and written communication skills, a strong understanding of product development, technical support processes, aptitude with numbers, and the ability to work cross-functionally to address customer needs and improve customer experience.

Key Responsibilities

Product Feedback & Roadmap Alignment

• Act as the bridge between client priorities and the product roadmap—advocating for enhancements that align with both user needs and organizational goals.
• Provide ideation and awareness of industry-related emerging trends that drive existing and new product innovation.
• Collect and prioritize bugs, feature requests, and improvement suggestions from clients.
• Collaborate with Product Owners and engineering teams to refine the backlog, define acceptance criteria, and track progress through release cycles.
• Perform competitive product analysis and res