Senior Solutions Engineer - AI & Operations Research for Planning/Scheduling
We are building the next generation of AI-native production planning and scheduling software primarily for process industries and pharma manufacturing. Our product is deep, domain-complex, and deployed at large enterprise customers where the planning process is mission-critical.
We are looking for a Senior Solutions Engineer AI & Operations Research for Planning/Scheduling who will own the full post-sales lifecycle: from implementation handover through go-live support, steady-state operations, and continuous value delivery. Your job is to ensure customers succeed with our product — and to systematically feed what you learn back into the product so that every implementation gets easier than the last.
This role is designed to grow into a Product Owner position within 6 to 9 months. You will be the most senior technical person on the customer-facing side and the voice of the customer in our product decisions.
Tasks
- Lead the solution design and implementation phases of our product at customer locations for planning, scheduling and execution control in production environments.
- Co-create solutions with our customers and internal development teams.
- Write own code and data analysis based on operations research approaches in supply chain.
- Build internal prototypes leveraging AI coding assistance (e.g. Claude Code to build a small optimizer for loading dock scheduling).
- Lead and partially implem
